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Customer Support

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  • How do I make my return?

    We do not offer exchanges, but we do offer refunds for products purchased directly from us which are returned in the same condition that you received them in, with tags and liners intact.   From th...

  • Where can I find you T&Cs?

    For full terms and conditions, please click here.

  • How much does shipping cost and how long is it?

    For full information on shipping, please click here.

  • Where is my order? Has it been dispatched?

    Please check the email account you used to complete your order to see if you can find a dispatch confirmation email in your inbox. If you cannot find your email, try the following: Check your j...

  • Why is my order taking longer than specified?

    All deliveries are handled by our chosen courier service. Therefore we may not be able to give you a specific answer, however, the following situations can sometimes cause deliveries to take a litt...

  • I entered the wrong shipping address, can you help?

    Our fulfilment centre processes orders as quickly as possible, so it is likely that we will not be able to amend your delivery address once your order has been placed. For this reason, please doubl...

  • Where are your products manufactured?

    All products are manufactured with our partners based in Portugal, who have been established for almost 20 years.

  • What materials do you use to make your products?

    All our products are made in soft premium recycled or organic fabrics certified by independent, accredited agencies. To care for these pieces please ensure you use a gentle 30-degree wash or even b...

  • How can I clean and store my product?

    Machine wash and air dry flat.

  • How can I expect my order to be packaged?

    Good quality packaging is important to ensure our customers receive their items in perfect condition while minimising their environmental impact. This is why our garment bags are made in recyclable...