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Customer Support

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Activity overview

Latest activity by Customer Support
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    Customer Support created an article,

    How do I make my return?

    We do not offer exchanges, but we do offer refunds for products purchased directly from us which are returned in the same condition that you received them in, with tags and liners intact.   From th...

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    Customer Support created an article,

    I've made a duplicate order, can you assist?

    If you have purchased the same product(s) more than once please contact our team immediately by submitting a ticket from here to see if they can cancel the duplicate order for you. Please note that...

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    Customer Support created an article,

    Where can I find you T&Cs?

    For full terms and conditions, please click here.

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    Customer Support created an article,

    How can I buy one of your products?

    You can find our products here. Just click on any item to see more information about it, select your size and use the “Add to Cart” button to select the ones you would like to purchase. Once you ar...

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    Customer Support created an article,

    Why is my payment failing?

    Unfortunately, amendments to your order cannot be made after the order has been placed. Please double-check your order details at checkout and before making your payment.

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    Customer Support created an article,

    Can I change or cancel my order?

    Unfortunately, amendments to your order cannot be made after the order has been placed. Please double-check your order details at checkout and before making your payment.

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    Customer Support created an article,

    Where is my order confirmation email?

    Please check the email account used to complete your order. Your order (as well as dispatch) confirmation email should be there. If you can’t find your email, please:- Remember that confirmation em...

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    Customer Support created an article,

    Which payment methods do you accept?

    You can pay via Card (Visa, Mastercard), PayPal, Apple Pay and Google Pay.

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    Customer Support created an article,

    Where does Soul Sanctuary ship from?

    Our fulfilment centre is based in the UK and we ship worldwide from here.

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    Customer Support created an article,

    How much does shipping cost and how long is it?

    For full information on shipping, please click here.